Easy to Install, workes GREAT, fair pricing on cloud storage, app works well. This is our second Amcrest product.Small issue Amcrest requires a second account and therefor a second billing cycle, it would be better to combine the two aDccounts but that is not an option. Yes I called, and while customer service is answered quickly and they work hard to solve any issues sometimes their accent is difficult to understand.I have waited for Amcrest to come out with a dooor cam because I did NOT want a Ring/ product because of their total LACK of security and their push to share MY personal information and cam with local law enforcement.